Privacy Policy

This Privacy Policy describes how hoodiehaven.com collects, uses, and shares your personal information when you visit or make a purchase from our website.

Collecting Personal Information

We collect personal information to operate our store, fulfill orders, and improve your experience.

Device Information

  • Examples: IP address, browser type, time zone, cookie data, product views, search terms, and site interactions.
  • Purpose: To load the website correctly and analyse performance.
  • Source: Automatically collected via cookies, pixels, and tags.
  • Disclosure: Shared with Shopify and analytics providers.

Order Information

  • Examples: Name, billing and shipping address, payment details, email, and phone number.
  • Purpose: To process orders, confirm purchases, deliver items, handle returns, and prevent fraud.
  • Source: Collected during checkout or account registration.
  • Disclosure: Shared with Shopify, payment processors, shipping carriers, and customs authorities where required.

Customer Support

  • Purpose: To respond to enquiries and assist with orders.
  • Source: Provided directly by you via email or contact forms.

Minors

This website is not intended for users under 18. Parents or guardians may contact us to request data removal.

Sharing Your Information

We share information with third parties only as required to operate our business:

  • Shopify – ecommerce platform. Privacy Policy
  • Payment processors and shipping providers
  • Legal authorities where required by law

Behavioural Advertising

We may use personal data for targeted advertising and marketing.

  • Google Analytics – Policy or Opt out
  • Facebook, Google Ads, Bing – remarketing via cookies or pixels

You may opt out via:

Using Personal Information

We use personal data to fulfill orders, communicate with customers, improve services, and send marketing.

GDPR – European Rights

EEA residents may request access, correction, or deletion of personal data. Data may be processed outside Europe.

CCPA – California Rights

California residents may request access, correction, or deletion of personal information.

Cookies

Cookies are used to improve functionality and user experience. Some cookies persist for up to two years.

Do Not Track

We do not respond to Do Not Track signals.

Policy Changes

This policy may be updated at any time. The version published on this page applies.

Contact

Contact us at help@hoodiehaven.com.

Complaints may be lodged with the OAIC at oaic.gov.au.

Last updated: August 5, 2025